ServiceNow Architect – AIOps & Service Management

About the Role:

This role focuses on architecting ServiceNow solutions that integrate with enterprise monitoring tools, enabling intelligent IT operations management, automation, and service health monitoring.

Key Requirements:

• 8–12 years’ experience in ServiceNow ITOM/ITSM architecture and large-scale implementations.
• Hands-on expertise in CMDB, Service Mapping, Discovery, Event Management, and ITOM Health modules.
• Experience integrating ServiceNow with platforms like Splunk, Dynatrace, BMC, and SolarWinds.
• Strong understanding of AIOps, predictive analytics, and service impact modelling.
• ServiceNow Certified Implementation Specialist or equivalent preferred.

Responsibilities:

• Design and deliver ServiceNow architecture for unified event management and automated incident response.
• Build and maintain CMDB and Service Mapping frameworks aligned with business outcomes.
• Implement predictive analytics and impact analysis for proactive IT service management.
• Ensure seamless integrations between ServiceNow and external monitoring platforms.
• Define governance and configuration standards for enterprise-wide ServiceNow usage.

Saudi Arabia | Competitive & negotiable | Permanent or Contract