Observability Architect – Technology & Operations

About the Role:

We are hiring an Observability Architect to design and implement an end-to-end observability framework, enabling real-time visibility, predictive insights, and proactive incident management across large-scale IT environments. In this role, you will play a key part in transforming how enterprises monitor, analyse, and optimise their technology operations.

Key Requirements:

• 8–12 years’ experience in observability engineering or monitoring architecture.
• Deep expertise in tools such as Dynatrace, Splunk, Grafana, Elastic Stack, BMC, and SolarWinds.
• Knowledge of OpenTelemetry, data correlation, and AI/ML-driven observability practices.
• Experience integrating telemetry data with ITSM platforms like ServiceNow.
• ITIL or vendor-specific certifications preferred.

Responsibilities:

• Design observability architecture covering logs, metrics, traces, and events across hybrid infrastructures.
• Build pipelines to unify telemetry data and reduce noise for actionable insights.
• Integrate observability solutions with ServiceNow Event Management for automated incident handling.
• Define dashboards, KPIs, and service health indicators to drive operational improvements.
• Enable predictive analytics and anomaly detection for proactive IT operations.

Saudi Arabia | Competitive & negotiable | Permanent or Contract